{"id":2541,"date":"2018-03-19T18:48:42","date_gmt":"2018-03-19T18:48:42","guid":{"rendered":"https:\/\/festive-chatterjee.149-210-189-161.plesk.page\/?page_id=2541"},"modified":"2018-06-18T12:56:12","modified_gmt":"2018-06-18T12:56:12","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/game-on.store\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"sober-faq  \">\n\t\t\t\t<div class=\"question\">\n\t\t\t\t\t<span class=\"question-label\">Question<\/span>\n\t\t\t\t\t<span class=\"question-icon\"><span class=\"toggle-icon\"><\/span><\/span>\n\t\t\t\t\t<span class=\"question-title\">To which countries do you ship? <\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"answer\"><span class=\"answer-label\">Answer<\/span>Game On ships to all European countries<\/div>\n\t\t\t<\/div><div class=\"sober-faq  \">\n\t\t\t\t<div class=\"question\">\n\t\t\t\t\t<span class=\"question-label\">Question<\/span>\n\t\t\t\t\t<span class=\"question-icon\"><span class=\"toggle-icon\"><\/span><\/span>\n\t\t\t\t\t<span class=\"question-title\">What are your shipping fees<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"answer\"><span class=\"answer-label\">Answer<\/span><\/p>\n<ul>\n<li>Shipping fees for The Netherlands are\u00a0<span style=\"font-weight: 400;\">\u20ac 6,95<\/span><\/li>\n<li>Shipping fees for Belgium, Germany and France are\u00a0\u20ac 12,50<\/li>\n<li>Shipping fees for other European countries are \u20ac 22,50<\/li>\n<li>Your product(s) will be sent by DPD parcel service.<\/li>\n<\/ul>\n<p>These costs are based on packages up to 10 kg. The shipping costs of packages above 10 kg are based on the total weight of the package. For the exact amount visit the checkout page.\u00a0You need to have a product in your cart to see the exact shipping costs.<\/div>\n\t\t\t<\/div><div class=\"sober-faq  \">\n\t\t\t\t<div class=\"question\">\n\t\t\t\t\t<span class=\"question-label\">Question<\/span>\n\t\t\t\t\t<span class=\"question-icon\"><span class=\"toggle-icon\"><\/span><\/span>\n\t\t\t\t\t<span class=\"question-title\">How long will shipping take?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"answer\"><span class=\"answer-label\">Answer<\/span><\/p>\n<ul>\n<li>Bags will arrive in about 5 days in The Netherlands.<\/li>\n<li>In other European countries the arrival of your package will be between 5 and 10 days.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>The delivery time of furniture is 6 weeks, we will contact you to arrange the delivery.<\/li>\n<\/ul>\n<p><\/div>\n\t\t\t<\/div><div class=\"sober-faq  \">\n\t\t\t\t<div class=\"question\">\n\t\t\t\t\t<span class=\"question-label\">Question<\/span>\n\t\t\t\t\t<span class=\"question-icon\"><span class=\"toggle-icon\"><\/span><\/span>\n\t\t\t\t\t<span class=\"question-title\">My order has not arrived yet, what should I do? <\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"answer\"><span class=\"answer-label\">Answer<\/span><span style=\"font-weight: 400;\">You can follow your package through the websites of DPD with the tracking number you receive when you place the order.\u00a0<\/span><\/p>\n<p>If you still have a question about the shipment, please mail to info@game-on.store. We will contact you as soon as pos<\/div>\n\t\t\t<\/div><div class=\"sober-faq  \">\n\t\t\t\t<div class=\"question\">\n\t\t\t\t\t<span class=\"question-label\">Question<\/span>\n\t\t\t\t\t<span class=\"question-icon\"><span class=\"toggle-icon\"><\/span><\/span>\n\t\t\t\t\t<span class=\"question-title\">I am not happy with my purchase. How can I return my order?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"answer\"><span class=\"answer-label\">Answer<\/span>You can return your order within 14 days after delivery to:<\/p>\n<p>Game-On store<\/p>\n<p>Postbus 2011<\/p>\n<p>5600 CA Eindhoven<\/p>\n<p>The Netherlands<\/p>\n<p>Please download and fill in this form:\u00a0<a href=\"https:\/\/game-on.store\/wp-content\/uploads\/2018\/05\/Return-form-Game-On.pdf\">Return form Game-On<\/a><\/p>\n<p>If we receive the package well without any defects, we will refund your purchase.<\/div>\n\t\t\t<\/div><div class=\"sober-faq  \">\n\t\t\t\t<div class=\"question\">\n\t\t\t\t\t<span class=\"question-label\">Question<\/span>\n\t\t\t\t\t<span class=\"question-icon\"><span class=\"toggle-icon\"><\/span><\/span>\n\t\t\t\t\t<span class=\"question-title\">My product is broken at arrival, what should I do?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"answer\"><span class=\"answer-label\">Answer<\/span>If something breaks during normal use, please send us an email at info@game-on.store\u00a0and include a few photos of the issue so we can\u00a0help you out quickly.<\/div>\n\t\t\t<\/div><div class=\"sober-faq  \">\n\t\t\t\t<div class=\"question\">\n\t\t\t\t\t<span class=\"question-label\">Question<\/span>\n\t\t\t\t\t<span class=\"question-icon\"><span class=\"toggle-icon\"><\/span><\/span>\n\t\t\t\t\t<span class=\"question-title\">There are scratches on the product I bought, what should I do?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"answer\"><span class=\"answer-label\">Answer<\/span>The materials we use for our products will not stay flawless and smooth, scratching will occur and irregularity in color and texture are part of this leather. These characteristics make it a unique product. It is important to realize that the marks and scratches will further develop with time and use.<\/div>\n\t\t\t<\/div><div class=\"sober-faq  \">\n\t\t\t\t<div class=\"question\">\n\t\t\t\t\t<span class=\"question-label\">Question<\/span>\n\t\t\t\t\t<span class=\"question-icon\"><span class=\"toggle-icon\"><\/span><\/span>\n\t\t\t\t\t<span class=\"question-title\">The colours of my order are different from what it looks like in the website.<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"answer\"><span class=\"answer-label\">Answer<\/span><span style=\"font-weight: 400;\">Due to the use of unique material for every product, the colors can vary from time to time. The photos we use on our website are intended to be as closely matched as possible to the true product. Please info@game-on.store if you are not happy with the colour of the product, and we will contact you as soon as possible.\u00a0<\/span><\/div>\n\t\t\t<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2541","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shipping and Returns - Game-on.store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/game-on.store\/verzending-en-retouren\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Returns - 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