Question To which countries do you ship?
AnswerGame On ships to all European countries
Question What are your shipping fees

  • Shipping fees for The Netherlands are € 6,95
  • Shipping fees for Belgium, Germany and France are € 12,50
  • Shipping fees for other European countries are € 22,50
  • Your product(s) will be sent by DPD parcel service.

These costs are based on packages up to 10 kg. The shipping costs of packages above 10 kg are based on the total weight of the package. For the exact amount visit the checkout page. You need to have a product in your cart to see the exact shipping costs.

Question How long will shipping take?

  • Bags will arrive in about 5 days in The Netherlands.
  • In other European countries the arrival of your package will be between 5 and 10 days.


  • The delivery time of furniture is 6 weeks, we will contact you to arrange the delivery.

Question My order has not arrived yet, what should I do?
AnswerYou can follow your package through the websites of DPD with the tracking number you receive when you place the order. 

If you still have a question about the shipment, please mail to [email protected]. We will contact you as soon as pos

Question I am not happy with my purchase. How can I return my order?
AnswerYou can return your order within 14 days after delivery to:

Game-On store

Postbus 2011

5600 CA Eindhoven

The Netherlands

Please download and fill in this form: Return form Game-On

If we receive the package well without any defects, we will refund your purchase.

Question My product is broken at arrival, what should I do?
AnswerIf something breaks during normal use, please send us an email at [email protected] and include a few photos of the issue so we can help you out quickly.
Question There are scratches on the product I bought, what should I do?
AnswerThe materials we use for our products will not stay flawless and smooth, scratching will occur and irregularity in color and texture are part of this leather. These characteristics make it a unique product. It is important to realize that the marks and scratches will further develop with time and use.
Question The colours of my order are different from what it looks like in the website.
AnswerDue to the use of unique material for every product, the colors can vary from time to time. The photos we use on our website are intended to be as closely matched as possible to the true product. Please [email protected] if you are not happy with the colour of the product, and we will contact you as soon as possible.